Refund policy

Welcome to MXG.
At MXG, we are committed to delivering your sports and fitness essentials quickly, safely, and efficiently. We offer fast and reliable shipping services across India, including express delivery on eligible orders.

1. Order Processing

  • All orders are processed within 24–48 hours after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During high-demand periods, launches, or sales, processing times may be slightly extended.

2. Shipping & Delivery Timeline

Standard Delivery

  • Delivery within 4–7 business days across India.

Express Delivery

  • Express shipping is available on eligible products and locations.
  • Estimated delivery within 1–3 business days.

Delivery timelines may vary depending on:

  • Delivery location
  • Courier partner availability
  • Weather conditions
  • Public holidays or unforeseen logistics issues

3. Shipping Charges

  • MXG may offer free shipping on selected orders or promotional campaigns.
  • Express delivery charges, if applicable, will be displayed during checkout before payment confirmation.

4. Order Tracking

Once your order is shipped, you will receive:

  • Order confirmation email/SMS
  • Tracking ID
  • Courier partner details

Customers can track their shipment using the provided tracking link.

5. Delivery Attempts

Courier partners may attempt delivery multiple times.

If delivery fails due to:

  • Incorrect address
  • Customer unavailability
  • Incorrect contact information

the order may be returned to MXG.

Additional shipping charges may apply for re-delivery requests.

6. Delayed Shipments

While MXG strives for timely deliveries, delays may occasionally occur due to:

  • Weather conditions
  • Courier delays
  • Remote delivery locations
  • Public holidays or operational disruptions

MXG is not liable for delays caused by circumstances beyond our control.

7. Damaged or Open Packages

If your package arrives damaged, tampered with, or opened:

  • Please record an unboxing video immediately.
  • Contact us within 48 hours of delivery.
  • Share clear images/videos of the package and product.

Our team will review the issue and provide an appropriate resolution.

8. International Shipping

Currently, MXG primarily ships within India.
International shipping may be available on selected products and locations in the future.

9. Incorrect Shipping Details

Customers are responsible for entering accurate shipping information during checkout.

MXG will not be responsible for:

  • Delayed deliveries
  • Lost shipments
  • Failed deliveries

caused by incorrect address or contact details provided by the customer.

10. Contact Us

For any shipping-related support or queries:

MXG
Website: www.themxg.com
Email: support@themxg.com



return and refund policy bnao mere hq mai


RETURN & REFUND POLICY

Effective Date: May 2026

Welcome to MXG.
Customer satisfaction is important to us, and we strive to provide premium-quality sports and fitness products. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

Customers may request a return if:

  • The product received is damaged or defective
  • The wrong product was delivered
  • The product has a manufacturing defect

To be eligible for a return:

  • The request must be made within 7 days of delivery
  • The product must be unused and in original condition
  • Original packaging, tags, and accessories must be intact

2. Non-Returnable Items

The following items are not eligible for return:

  • Used products
  • Products damaged after delivery
  • Products without original packaging or tags
  • Clearance sale or discounted items (unless damaged or defective)

3. Return Process

To request a return:

  1. Contact our support team at support@themxg.com
  2. Share:
    • Order ID
    • Reason for return
    • Clear images/videos of the product
  3. Our team will review the request and provide further instructions

MXG reserves the right to approve or reject return requests after inspection.

4. Refund Policy

Once the returned product is received and inspected:

  • Approved refunds will be processed within 5–7 business days
  • Refunds will be credited to the original payment method

Depending on your bank or payment provider, the refund may take additional time to reflect.

5. Exchange Policy

MXG may offer replacement or exchange for:

  • Damaged products
  • Wrong items delivered
  • Manufacturing defects

Exchange availability depends on product stock availability.

6. Cancellation Policy

Orders may only be cancelled before shipment confirmation.

Once an order has been shipped, it cannot be cancelled.

7. Damaged or Tampered Packages

If your package appears damaged or tampered:

  • Record an unboxing video immediately
  • Contact us within 48 hours of delivery
  • Share clear photos/videos for verification

Claims without proper proof may not be accepted.

8. Shipping Charges

  • Original shipping charges are non-refundable unless the error was caused by MXG.
  • Customers may be responsible for return shipping costs in certain cases.

9. Fraudulent Claims

MXG reserves the right to reject returns or refunds in cases involving:

  • Fraudulent activity
  • Abuse of return policy
  • False damage claims

10. Contact Us

For return, refund, or exchange-related support:

MXG
Website: www.themxg.com
Email: support@themxg.com