Shipping policy

Welcome to MXG.
At MXG, we are committed to delivering your sports and fitness essentials quickly, safely, and efficiently. We offer fast and reliable shipping services across India, including express delivery on eligible orders.

1. Order Processing

  • All orders are processed within 24–48 hours after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During high-demand periods, launches, or sales, processing times may be slightly extended.

2. Shipping & Delivery Timeline

Standard Delivery

  • Delivery within 4–7 business days across India.

Express Delivery

  • Express shipping is available on eligible products and locations.
  • Estimated delivery within 1–3 business days.

Delivery timelines may vary depending on:

  • Delivery location
  • Courier partner availability
  • Weather conditions
  • Public holidays or unforeseen logistics issues

3. Shipping Charges

  • MXG may offer free shipping on selected orders or promotional campaigns.
  • Express delivery charges, if applicable, will be displayed during checkout before payment confirmation.

4. Order Tracking

Once your order is shipped, you will receive:

  • Order confirmation email/SMS
  • Tracking ID
  • Courier partner details

Customers can track their shipment using the provided tracking link.

5. Delivery Attempts

Courier partners may attempt delivery multiple times.

If delivery fails due to:

  • Incorrect address
  • Customer unavailability
  • Incorrect contact information

the order may be returned to MXG.

Additional shipping charges may apply for re-delivery requests.

6. Delayed Shipments

While MXG strives for timely deliveries, delays may occasionally occur due to:

  • Weather conditions
  • Courier delays
  • Remote delivery locations
  • Public holidays or operational disruptions

MXG is not liable for delays caused by circumstances beyond our control.

7. Damaged or Open Packages

If your package arrives damaged, tampered with, or opened:

  • Please record an unboxing video immediately.
  • Contact us within 48 hours of delivery.
  • Share clear images/videos of the package and product.

Our team will review the issue and provide an appropriate resolution.

8. International Shipping

Currently, MXG primarily ships within India.
International shipping may be available on selected products and locations in the future.

9. Incorrect Shipping Details

Customers are responsible for entering accurate shipping information during checkout.

MXG will not be responsible for:

  • Delayed deliveries
  • Lost shipments
  • Failed deliveries

caused by incorrect address or contact details provided by the customer.

10. Contact Us

For any shipping-related support or queries:

MXG
Website: www.themxg.com
Email: support@themxg.com